FAQ's

FAQ's
  • What time does the show start?
    Ticket times and dates are all stamped on your ticket(s). When tickets are sold to you please verify that the date, time and seat is accurate as there are no refunds or exchanges.
     
  • What time do the doors open to the theatre?
    Admittance to any performance is generally available 30 minutes prior to and up to the performance time.  Patrons arriving after an event has begun may not be seated until a suitable "break" in the performance, or as determined by the theatre manager.
     
  • Is there wheel chair accessibility?
    If you have any special seating needs please contact our box-office staff at: 866-808-2006 or by clicking here.
     
  • How long is the show?
    All shows run for different allotted times.  However, show times including intermissions and general information is listed within the performance section of this website.
     
  • Am I able to get a price discount for my age?
    Every show is different with their rules for ticketing, however a general rule that we follow for events that have Seniors or Student discounts is: Seniors aged 65 and older and Students are all those enrolled in school with a valid student card. During your ticket purchase if there is an option for a different price based on age our system will automatically ask you.
     
  • How do I get to the theatre? Is parking available? Are there places to eat?  What accommodations are available?
    This information is all available through this website by clicking here.  There are many great locations to eat and stay at and we've just selected a few methods of finding this information.  Directions to any of the shows that you've purchased from us are available here MAPS. For a list of eating establishments and accommodations please click here or call us at: 866-808-2006.
     
  • Can I take my camera or video recorder to the show?
    No, if you bring your camera to a performance, we will kindly ask you to leave it at the box-office for safe keeping until the finish of the performance.  Under special circumstances, arrangements can be made to accommodate your requests.  For more information on this please call: 866-808-2006 or email us.
     
  • Does my child need a ticket? Can he/she sit on my lap? Does the show suit my child?
    Everyone admitted into the theatre is required to have a ticket.  You may choose to have your child sit on your lap, however a seat must still be purchased for them. There may be an age restriction for admitting a minor into the event.  This information will be clearly stated within the production information section by clicking here.  Most events are geared towards family, adults and young adults.  Please research the shows that you plan on attending to see if your child might enjoy that event.
     
  • Are there group rates available? How many people do I need for a group discount?
    Star Ticketing offers group rates for most of its events.  For most events, the minimum size of a group is between 10 and 20. If there is a group discount available this is automatically applied during the online purchase process. If you have any questions, please email us with your request.
     
  • What if I lose my ticket(s)?
    Tickets purchased online can be re-printed by logging into your account with us and clicking "my profile", then selecting the appropriate ticket order and re-printing the tickets.  However caution should be taken when re-printing as only one ticket per seat is admitted into each event and multiple tickets bearing the exact information will not be permitted into the event. 
     
  • If I buy tickets online or over the telephone can I pay for them at the box-office?
    No, tickets purchased over the internet or via our box-office over the telephone can not be held for a later payment.  Tickets must be paid for via any major credit card, Visa Debit, or Mastercard Debit card.
     
  • I don't have a credit card, where can I buy tickets?
    Tickets can be purchased on our website with a Visa Debit, or Mastercard Debit card as well as any major credit card. directly from our website. Alternatively tickets are available for purchase (subject to availability) at any of our box-offices and ticket agents.  Simply click here to find one near you.  
     
  • Are there refunds or exchanges on tickets?
    No. There are no refunds or exchanges.  Once you have paid for your ticket(s) there are no refunds or exchanges.
     
  • How do online ticket sales work?
    Star Ticketing's secure online servers are available to you 24/7 through 256 bit excrypted PCI approved secure connections.   Payments for online orders can only be by credit card, Visa Debit, or Mastercard Debit.  Star Ticketing accepts all major credit cards including: VISA, MasterCard, Amex, & JCB.  There may be special service charges for online orders that are above the stated ticket price, which include processing, and mailing, etc. All ticket sales are final; there will be no refunds or exchanges. 

    Star Ticketing's online system lets you chose your seats (if available) for each performance.  Tickets can be purchased for multiple events by selecting multiple events within the purchase section of the order screen.  Patrons requiring wheelchair access or have special needs will see a wheelchair symbol on the seating chart for wheelchair access.  Patrons that require assistance in ordering online are asked to contact the box-office at 866-808-2006.

    Internet orders are not complete until a confirmation number is issued and you receive a confirmation.  Once an order has been completed, you will be able to print your tickets.
     
  • Is it safe to purchase tickets online through this website?
    Star Ticketing uses secure online servers that are monitored and scanned regularily to meet all Canadian banking and credit card requirements. Our servers are secured through 256bit encrypted connections and we don't store any of your credit card information on our servers.
     
  • What currency are the tickets sold in?
    All tickets are currently sold in Canadian funds, unless otherwise stated, and include general service charges, tax and Capital Improvement Fund, where applicable.
     
  • Can I have tickets mailed to me?
    If you have purchased your tickets 10 days or earlier to the performance date, then tickets can be mailed out to you.  However, tickets purchased 9 days or closer to the performance date can only be emailed or picked up at the box-office at the theatre.
     
  • Do I have to print off my tickets?
    No. Tickets can be either printed off or available to show via your phone or smart device.  

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